Call Center

The total suite of inbound call center service covers:

• Assistance in obtaining a selected number

• Implementation of hardware and software solutions

• Designing and preparation of audio recordings

• Call monitoring, tracking and recording in real time with analytics for quality control

• In-house and cloud based services

• Dialers, intelligent call routing

• CRM integration

Outbound Call Center: Our Softwares offers customized outbound call center services solutions to serve a variety of needs. Common features:

• Implement customer loyalty programs and promotional campaigns

• Follow up of sales leads

• Cold and warm calling

• Information gathering

• B2B and B2C services

• Market research and surveys and lots more

Inbound Call Center

Our Softwares offers complete set of inbound call center services besides assisting in setting up such services for clients or help in finding a suitable service provider.

Our inbound call center operations help you serve customers better, retain them and resolve all issues on first contact. At the same time your revenues increase and your operational costs reduce in a win-win arrangement. We customize packages assigning number of agents depending on traffic and requirements to ensure services are always top notch while costs are contained.

How do you benefit?

Our Softwares has the complete infrastructure in place to handle any volume and yet adhere to the most stringent standards as well as processes to achieve the desired outcome. We have trained operators working on state-of-art infrastructure. At the same time we guarantee confidentiality and assure quality through monitoring, recording and analytics. We can provide outbound call services 24x7 with agents well versed in English as well as other languages. Our approach is to first understand your products, customers and your method of working, train our agents and then implement services that are productive from day one.